Contact Grant Services | IT Support San Francisco
FAQ
How quickly can you respond to IT support requests?
We offer same-day service for most requests in San Francisco when you contact us in the morning. Emergency situations are prioritized, and we always strive to respond as quickly as possible. For scheduled maintenance or non-urgent issues, we can typically arrange an appointment within 24-48 hours.
Do you provide on-site service or do I need to bring my computer in?
We offer both on-site service at your home or office and our shop-based repair service. Many issues like virus removal and diagnostics can be handled at our location, while network setup and business IT support are typically performed on-site. We'll recommend the most efficient option for your specific situation.
What types of computers and systems do you service?
We service all major computer brands including Dell, HP, Lenovo, Apple Mac, and custom-built PCs. Our technicians work with Windows operating systems (all versions), macOS, and can assist with basic Linux support. We also handle tablets, networking equipment, and peripheral devices.
How much will my repair cost?
Our services range from $49 for basic diagnostics to $249 for complex repairs or data recovery. We always provide a clear estimate before beginning any work, so you'll know the cost upfront. There are no hidden fees, and we'll discuss options if additional issues are discovered during service.
Can you help with business IT needs or just personal computers?
We serve both residential clients and businesses of all sizes throughout San Francisco. Our business services include network design and management, IT consulting, server maintenance, and ongoing support contracts. Many local businesses rely on us as their complete IT department.
What should I do if my computer won't start at all?
Don't panic! Hardware failures, power supply issues, and software corruption can all prevent startup, but many are repairable. Contact us for a diagnostic appointment where we'll identify the problem and explain your options. In many cases, your data can be preserved even if the computer needs significant repair.